If you look down, to the comments section, you can read the very valid comment from B-TA that I received to my original posting on this topic. It points out a problem that this reader sees as a cause for the behavior of the 3 types of people discussed in the article that forms part of my original posting. This reader is spot-on with his point about managers being a large, if not the largest cause for the creation of our three "problem children" mentioned in the original article. It was always fascinating to me in working with every level of management in an organization that I/we were assisting. The fact of the matter is, that it was always the very senior executive levels and the very front line supervisors who were literally, always the most welcoming and the most willing to try to make change. It was almost always everyone in between who delayed, procrastinated, subterfuged, blocked, and stopped any attempt at improvement. It became apparent to me early in my car